Ability to add a reason to an approval/denial

[dsibiski]

From feature request:

"it would be nice to be able to add an optional reason for an approval/deny. Either client-facing or internal. For example, if someone tries to run the Steam installer, a tech would be able to leave a note that says something along the lines of "This program is for playing games, which are not allowed on a work computer". Or maybe something like "This was approved for the whole company so we can quickly send out a communication telling users to do 'X' thing to resolve 'Y' issue""

Additional votes: 6

[showtechclove1]

I second this. It would be helpful if my team can see why I denied a request from the portal. Just a quick line so I can say 'not allowed' or something. Even if they were pre-determined answers.

[rcith]

I third this!

[tadthies]

Having the ability to add a reason to an approval or denial would be great. with some customizable pre-canned reasons, this could be reported on for audit evidence. reviewing if a rule should be created, could be passed to the ticket that gets created etc.

[jjamesr93]

This would be a nice feature for techs to be able to give a reason other than the user just being denied.