I'm using the following request to fetch tickets from Jira:
{
"skip_workflow": true,
"action": "list_tickets",
"fields": [{ "key": "project", "value": "SNT" }],
"app": "jira",
"category": "cases"
}
The API responds with:
success: true
status: 200
- Correct URL to Jira search endpoint
But the output contains only empty objects:
"output": [{}, {}, {}, {}, {}, {}, {}, {}, {}, {}]
✅ Expected Behavior:
Should return tickets with relevant fields like key, summary, status, etc.
🛠️ Possible Issues:
- Missing
output_fields in the request?
- Field mapping misconfigured?
- Permission or API token issue?
Please investigate and suggest a fix or enhancement.