Reports Don't Include Calls to Custom Extension

[tempsaint]

I think it's possible the reports in Yap don't record any calls to a custom extension. We got a call yesterday, 8/12, that pressed the IVR for the custom extension and its showing in Twilio but not in Yap.

• Twilio Calls Log -

• Twilio Call Detail -

• Yap Records (logged in as server admin viewing All records recursively) -

[tempsaint]

This can be problematic because the only the IT folks have access to the Twilio console to see the call but the phoneline coordinators/volunteers need to know the call came in and might have been missed. In this case, the volunteer missed the call and the person didn't leave a voicemail. The only way the volunteer knew it was from our phoneline was because the caller ID number is our phoneline number.

[dgershman]

Will be in Yap 5.0.0