Join Review Button does nothing.

[ZanQdo]

Context

Studio name:
Kitsu version: 0.20.87
Production type: Short

Describe the bug

The Join Review Room button does nothing.

Screenshots

Desktop (please complete the following information):

• OS: Linux
• Browser: Chrome
• Version: 138.0.7204.168 (Official Build) (64-bit)

[NicoPennec]

We cannot reproduce.

Please check and share the result of your status route: https://zou.cg-wire.com/troubleshooting/#status-route

Then open the web developer console in your browser (Cmd + Option + C on Mac, or Ctrl + Maj + J on Windows), reload the page, and retry the action.

[ZanQdo]

Thank you. Result of status route:

{
"name": "Zou",
"version": "0.20.72",
"database-up": true,
"key-value-store-up": true,
"event-stream-up": true,
"job-queue-up": false,
"indexer-up": true
}

I didn't see anything printing in the console

[NicoPennec]

I can reproduce only with an invalid Events configuration.
You Kitsu is probably not connected to your Zou through the WebSocket protocol
See https://zou.cg-wire.com/events/

Then open the web developer console in your browser, go to the "Network" panel, and reload the page to debug your config.

[ZanQdo]

Hi, I have gone thru the instructions:

1. I got /opt/zou/event_handlers with permissions for user zou:zou
2. My /opt/zou/event_handlers/kitsu_handler.py looks like this:

from flask import current_app

def handle_event(data):
    current_app.logger.info("Event occured!")

3. My /opt/zou/event_handlers/__init__.py looks like this:

from . import kitsu_handler

event_map = {
	"task:start": kitsu_handler
}

4. Reloaded all services
5. My browser network message looks like this when I click on the Review Room message.

42/events,["preview-room:join",…]
0
: 
"preview-room:join"
1
: 
{user_id: "bea6f6f8-65e4-4683-80cc-eb7671dc067a", playlist_id: "5d5337b8-e101-430c-82e1-2caf34b37493",…}
comparing
: 
{enable: false}
current_entity_id
: 
"5d5337b8-e101-430c-82e1-2caf34b37493"
current_entity_index
: 
0
current_frame
: 
1
current_preview_file_id
: 
"b6a9202b-a777-4d01-87d7-30b32d4766b1"
current_preview_file_index
: 
0
is_playing
: 
false
is_repeating
: 
false
playlist_id
: 
"5d5337b8-e101-430c-82e1-2caf34b37493"
speed
: 
3
user_id
: 
"bea6f6f8-65e4-4683-80cc-eb7671dc067a"

6. Nothing happens in the UI, also I have tried 2 sessions (2 users) at the same time. Nothing happens, nothing syncs.

[NicoPennec]

After clicking on "Join Review Room", you should see these two messages in the "websocket" sub-panel:

[ZanQdo]

Clicked on it a bunch of times and only see:

[NicoPennec]

Please update your Zou backend by following these three steps: https://zou.cg-wire.com/#update

[ZanQdo]

Hi, I did that this morning (and yet again right now):

{
"name": "Zou",
"version": "0.20.73",
"database-up": true,
"key-value-store-up": true,
"event-stream-up": true,
"job-queue-up": false,
"indexer-up": false
}

Kitsu is at 0.20.88

[NicoPennec]

Could you please check your Zou logs for this operation?

[ZanQdo]

Last lines of gunicorn_error.log

[2025-09-18 08:19:21 +0000] [42458] [INFO] Starting gunicorn 23.0.0
[2025-09-18 08:19:21 +0000] [42458] [INFO] Listening at: http://127.0.0.1:5000 (42458)
[2025-09-18 08:19:21 +0000] [42458] [INFO] Using worker: gevent
[2025-09-18 08:19:21 +0000] [42459] [INFO] Booting worker with pid: 42459
[2025-09-18 08:19:21 +0000] [42460] [INFO] Booting worker with pid: 42460
[2025-09-18 08:19:21 +0000] [42461] [INFO] Booting worker with pid: 42461

I don't see anything about clicking the Join Review button

[frankrousseau]

Does it occur in the Edit page?

[ZanQdo]

Yes edit page