diff --git a/descriptions/0/api.intercom.io.yaml b/descriptions/0/api.intercom.io.yaml
index 07c9fe7..385920d 100644
--- a/descriptions/0/api.intercom.io.yaml
+++ b/descriptions/0/api.intercom.io.yaml
@@ -19806,8 +19806,13 @@ components:
properties:
name:
type: string
- description: Value of the CDA updated
+ description: Current value of the CDA updated
example: vip_status
+ previous:
+ type: string
+ nullable: true
+ description: Previous value of the CDA (null for older events)
+ example: regular_status
conversation_attribute_updated_by_admin:
title: Part type - conversation_attribute_updated_by_admin
type: object
@@ -19825,8 +19830,44 @@ components:
properties:
name:
type: string
- description: Value of the CDA updated
+ description: Current value of the CDA updated
example: PROJ-007
+ previous:
+ type: string
+ nullable: true
+ description: Previous value of the CDA (null for older events without this data)
+ example: PROJ-006
+ conversation_attribute_updated_by_user:
+ title: Part type - conversation_attribute_updated_by_user
+ type: object
+ description: Contains details about Custom Data Attributes (CDAs) that were modified by a user for conversation part type conversation_attribute_updated_by_user.
+ properties:
+ user:
+ type: object
+ properties:
+ name:
+ type: string
+ description: Email of the user who updated the attribute
+ example: john@example.com
+ attribute:
+ type: object
+ properties:
+ name:
+ type: string
+ description: Name of the CDA updated
+ example: Priority
+ value:
+ type: object
+ properties:
+ name:
+ type: string
+ description: Current value of the CDA updated
+ example: High
+ previous:
+ type: string
+ nullable: true
+ description: Previous value of the CDA (null for older events)
+ example: Medium
custom_action_started:
title: Part type - custom_action_started
type: object
@@ -19951,15 +19992,231 @@ components:
type: string
description: Result of the workflow event
example: Finsihed waiting
+ conversation_tags_updated:
+ title: Part type - conversation_tags_updated
+ type: object
+ description: Contains details about tags that were added or removed from a conversation for conversation part type conversation_tags_updated.
+ properties:
+ tags_added:
+ type: array
+ items:
+ type: string
+ description: Array of tag names that were added
+ example: ["feature-shopify-multi-store", "second-tag"]
+ tags_removed:
+ type: array
+ items:
+ type: string
+ description: Array of tag names that were removed
+ example: ["feature-embercom-app-serializer-limit-external-plans"]
+ snoozed:
+ title: Part type - snoozed
+ type: object
+ description: Contains details about conversation snooze timing for conversation part type snoozed.
+ properties:
+ until:
+ type: string
+ description: Human-readable description of snooze duration
+ example: "until tomorrow"
+ custom_until_time:
+ type: string
+ format: date-time
+ nullable: true
+ description: ISO timestamp for custom snooze times (null for general snoozes)
+ example: "2025-09-03T18:44:20.146Z"
+ priority_changed:
+ title: Part type - priority_changed
+ type: object
+ description: Contains details about priority changes for conversation part type priority_changed.
+ properties:
+ current_priority:
+ type: string
+ enum: ["priority", "not_priority"]
+ description: Current priority state
+ example: "priority"
+ previous_priority:
+ type: string
+ enum: ["priority", "not_priority"]
+ description: Previous priority state
+ example: "not_priority"
+ conversation_sla_applied_by_rule:
+ title: Part type - conversation_sla_applied_by_rule
+ type: object
+ description: Contains details about SLA applied by modern Operator workflows for conversation part type conversation_sla_applied_by_rule.
+ properties:
+ sla_name:
+ type: string
+ description: Name of the SLA that was applied
+ example: "Premium SLA"
+ sla_definition:
+ type: object
+ description: Target times configured for the SLA (in seconds)
+ properties:
+ first_reply_time:
+ type: integer
+ nullable: true
+ description: First response time target in seconds
+ example: 300
+ next_reply_time:
+ type: integer
+ nullable: true
+ description: Next reply time target in seconds
+ example: 600
+ resolution_time:
+ type: integer
+ nullable: true
+ description: Resolution time target in seconds
+ example: 3600
+ time_to_close:
+ type: integer
+ nullable: true
+ description: Time to close target in seconds
+ example: 7200
+ conversation_sla_applied_by_workflow:
+ title: Part type - conversation_sla_applied_by_workflow
+ type: object
+ description: Contains details about SLA applied by legacy Inbox Rules for conversation part type conversation_sla_applied_by_workflow.
+ properties:
+ sla_name:
+ type: string
+ description: Name of the SLA that was applied
+ example: "Standard SLA"
+ sla_definition:
+ type: object
+ description: Target times configured for the SLA (in seconds)
+ properties:
+ first_reply_time:
+ type: integer
+ nullable: true
+ description: First response time target in seconds
+ example: 300
+ next_reply_time:
+ type: integer
+ nullable: true
+ description: Next reply time target in seconds
+ example: 600
+ resolution_time:
+ type: integer
+ nullable: true
+ description: Resolution time target in seconds
+ example: 3600
+ time_to_close:
+ type: integer
+ nullable: true
+ description: Time to close target in seconds
+ example: 7200
+ conversation_sla_target_missed:
+ title: Part type - conversation_sla_target_missed
+ type: object
+ description: Contains complete status of all SLA targets when a breach occurs for conversation part type conversation_sla_target_missed.
+ properties:
+ sla_name:
+ type: string
+ description: Name of the SLA
+ example: "HandleConversation"
+ sla_target_type:
+ type: string
+ enum: ["first_reply_time", "next_reply_time", "resolution_time", "time_to_close"]
+ description: Which specific target was missed
+ example: "first_reply_time"
+ current_sla_status:
+ type: string
+ enum: ["hit", "missed", "active", "paused", "canceled"]
+ description: Overall SLA status
+ example: "missed"
+ sla_states:
+ type: object
+ description: Status of all SLA targets at the time of breach
+ additionalProperties:
+ type: object
+ properties:
+ status:
+ type: string
+ enum: ["hit", "missed", "active", "paused"]
+ description: Status of this specific target
+ seconds_remaining:
+ type: integer
+ nullable: true
+ description: Time remaining for active/paused targets (null for hit/missed)
+ example:
+ first_reply_time:
+ status: "missed"
+ seconds_remaining: null
+ time_to_close:
+ status: "active"
+ seconds_remaining: 210
+ conversation_sla_paused:
+ title: Part type - conversation_sla_paused
+ type: object
+ description: Contains SLA status at the moment of pausing for conversation part type conversation_sla_paused.
+ properties:
+ sla_name:
+ type: string
+ description: Name of the SLA being paused
+ example: "Premium SLA"
+ current_sla_status:
+ type: string
+ enum: ["active", "hit", "missed", "canceled"]
+ description: Overall SLA status at pause time
+ example: "active"
+ sla_states:
+ type: object
+ description: Status of all SLA targets at pause time
+ additionalProperties:
+ type: object
+ properties:
+ status:
+ type: string
+ enum: ["paused"]
+ description: Status of this specific target (always paused)
+ seconds_remaining:
+ type: integer
+ nullable: true
+ description: Time remaining when paused
+ example:
+ first_reply_time:
+ status: "paused"
+ seconds_remaining: 3600
+ time_to_close:
+ status: "paused"
+ seconds_remaining: 7200
+ conversation_sla_unpaused:
+ title: Part type - conversation_sla_unpaused
+ type: object
+ description: Contains basic SLA information when unpaused for conversation part type conversation_sla_unpaused.
+ properties:
+ sla_name:
+ type: string
+ description: Name of the SLA being unpaused
+ example: "Premium SLA"
+ conversation_sla_removed:
+ title: Part type - conversation_sla_removed
+ type: object
+ description: Contains basic SLA information when removed for conversation part type conversation_sla_removed.
+ properties:
+ sla_name:
+ type: string
+ description: Name of the SLA that was removed
+ example: "Standard SLA"
event_details:
title: Event details of Workflow & actions
type: object
anyOf:
- "$ref": "#/components/schemas/conversation_attribute_updated_by_workflow"
- "$ref": "#/components/schemas/conversation_attribute_updated_by_admin"
+ - "$ref": "#/components/schemas/conversation_attribute_updated_by_user"
- "$ref": "#/components/schemas/custom_action_started"
- "$ref": "#/components/schemas/custom_action_finished"
- "$ref": "#/components/schemas/operator_workflow_event"
+ - "$ref": "#/components/schemas/conversation_tags_updated"
+ - "$ref": "#/components/schemas/snoozed"
+ - "$ref": "#/components/schemas/priority_changed"
+ - "$ref": "#/components/schemas/conversation_sla_applied_by_rule"
+ - "$ref": "#/components/schemas/conversation_sla_applied_by_workflow"
+ - "$ref": "#/components/schemas/conversation_sla_target_missed"
+ - "$ref": "#/components/schemas/conversation_sla_paused"
+ - "$ref": "#/components/schemas/conversation_sla_unpaused"
+ - "$ref": "#/components/schemas/conversation_sla_removed"
email_setting:
type: object
title: Email Setting