A system prototype and process redesign solution for improving the Outpatient Department (OPD) Receipt Issuing Process at Homagama Base Hospital, Sri Lanka.
📚 Coursework for PUSL2052 – Business Process & ERP
🗓️ Academic Year: 2024–2025
🎓 NSBM Green University
👩🏫 Module Leader: Lakni Peiris (lakni.p@nsbm.ac.lk)
This project addresses inefficiencies in the OPD patient registration and receipt-issuing process by designing a new to-be process and a supporting system prototype. We replaced manual and redundant tasks with an efficient Smart Card & Token system, optimized queue flow, and introduced digital support for medical staff.
- Project Purpose
- Organization
- As-Is vs To-Be Process
- System Overview
- UI/UX Prototype
- ER Diagram
- Infrastructure Requirements
- Reports & Resources
- Power BI Dashboard
✔️ Analyze the current process used in OPD patient handling
✔️ Identify major weaknesses through real-world observation
✔️ Propose process redesign and suggest an information system prototype
✔️ Focus on UI/UX design (no working system required)
- Name: Homagama Base Hospital (Sri Lanka)
- Department: Outpatient Department (OPD)
- Process Focus: Receipt Issuing for Outpatients
- Manual receipt issuance
- Barcode scanning errors
- Long queues & doctor counter congestion
- Redundant data entry in books and systems
🖼️ 
- Smart Card or Token with QR Code for identification
- Queue manager to reduce congestion
- Doctor dashboard with profile & report access
- AI-assisted report review
🖼️ 
A prototype system (not a working app) designed to:
- Register new patients and issue Smart Cards
- Scan QR codes to guide patients to correct counters
- Help doctors view patient profiles and upload prescriptions
- Store all patient data, reports, and decisions centrally
All screens were designed using UI tools. Here are some key pages:
| Interface | Screenshot |
|---|---|
| Doctor Dashboard |  |
| Prescription Page |  |
| Patient Register |  |
| Counter Login |  |
| Smart Token |  |
📝 Note: Screens were created to align with redesigned process activities.
🖼️ 
- PCs for doctors and counter staff
- QR code scanners
- Central server
- UI/UX design tools (Figma, Adobe XD, etc.)
- Database system (MySQL)
- Optional AI tools for report analysis
📄 Final Report PDF
📄 Interim Report PDF
📽️ Power BI dashboard that shows performance of the system using sample data set:
🖼️ 
📽️ 20-minute project presentation with Q&A – covering:
- Process redesign
- Prototype walkthrough
- Justifications and decisions
- Team responsibilities
This project is a course submission and not intended for production use.
⭐ Designed with care by Kavidu Lakshan – PUSL2052 | 2024–2025 | PLYMOUTH