[16.0] [MIG] helpdesk_mgmt_fieldservice: Migration to 16.0 #608

anusriNPS · 2024-07-22T08:35:58Z

MIgrating helpdesk_mgmt_fieldservice to 16.0 version

renda-dev · 2024-07-29T07:32:23Z

helpdesk_mgmt_fieldservice/views/res_partner.xml

-                >{'default_partner_id': id, 'default_fsm_location_id': service_location_id}</attribute>
+                    groups="fieldservice.group_fsm_user_own"
+                >{'default_partner_id': id}</attribute>
            </button>


question: these changes are not really clear to me, could you give me some context and explain these?

With migration 16.0 page, this point was mentioned:
I am not able to use groups_id in views instead need to add groups attribute in the field itself. Hence this change was introduced

Any view with groups_id on it now has to move such groups to the elements of the view. But now you can put groups attribute in a view field instead of isolating it on a view without fear of an access error. Check it in odoo/odoo#98551.

Okay, looks great! But why the default location has been removed?

Sorry for delayed response. I shouldn't have removed service_location_id while incorporating "groups" for the button. Hope the latest code looks fine

Perfect, thanks!

renda-dev · 2024-07-30T13:00:57Z

helpdesk_mgmt_fieldservice/views/res_partner.xml

+    <record id="res_partner_form_ticket_context" model="ir.ui.view">
+        <field name="name">res.partner.form.ticket.context</field>
+        <field name="model">res.partner</field>
+        <field name="inherit_id" ref="base.view_partner_form" />
+        <field name="arch" type="xml">
+            <field name="service_location_id" invisible="1" />
+            <button name="action_view_helpdesk_tickets" position="attributes">
+                <attribute name="groups">fieldservice.group_fsm_user_own</attribute>
+                <attribute
+                    name="context"
+                >{'default_partner_id': id, 'default_fsm_location_id': service_location_id}</attribute>
+            </button>
+        </field>
+    </record>


issue: it seems that in 14.0, this customization was made available only for users with the group fieldservice.group_fsm_user_own, while now you are making the whole button available only for the users with that group.

Could you please check and fix the issue to make the functionality the same as it was before?

Removed groups_id and for accessing service_location_id field which can be accessed only with groups "fieldservice.group_fsm_user_own" is added in the parent view with invisible attribute so that functionality would remain the same.

Could you please double check? I feel like that to preserve the full functionality you should:

Use two buttons, the one already existing and create a new one

The first should be visible if you have the group, the other one not

The one visible if you have the group should also have the customization made in this inheritance

Let me know if everything is clear :)

This seems solved.

anusriNPS · 2024-09-10T08:33:17Z

As per latest changes, when user is provided with group for helpdesk and not for fieldservice, below view is observed:

Provided user permission:

HekkiMelody

Minor comment to fix a bug that was already present in previous versions

But in general, LGTM (Code review)

HekkiMelody · 2024-09-17T08:28:46Z

helpdesk_mgmt_fieldservice/views/res_partner.xml

        <field name="inherit_id" ref="base.view_partner_form" />
        <field name="arch" type="xml">
-            <button name="action_view_helpdesk_tickets" position="attributes">
+              <button name="action_view_helpdesk_tickets" position="before">
+                 <field name="service_location_id" invisible="1" />
+              </button>
+              <button name="action_view_helpdesk_tickets" position="attributes">


chore: an issue that we should fix is that the <button name="action_view_helpdesk_tickets"> is not present in base.view_partner_form but is added by helpdesk_mgmt.view_partner_form so we should inherit from that view

Yes, this has to be inherited from helpdesk_mgmt.view_partner_form which is the right way to inherit as mentioned by you.

However, I see issue still persists with updating button with group attribute to "fieldservice.group_fsm_user_own" and having helpdesk_mgmt and fieldservice modules installed along with helpdesk_mgmt_fieldservice with user provided only with helpdesk_mgmt but not with fieldservice, helpdesk button is not visible in the contacts view as shown below:

Please let me know your views on it.

HekkiMelody · 2024-09-17T08:30:22Z

helpdesk_mgmt_fieldservice/views/res_partner.xml

+    <record id="res_partner_form_ticket_context" model="ir.ui.view">
+        <field name="name">res.partner.form.ticket.context</field>
+        <field name="model">res.partner</field>
+        <field name="inherit_id" ref="base.view_partner_form" />
+        <field name="arch" type="xml">
+            <field name="service_location_id" invisible="1" />
+            <button name="action_view_helpdesk_tickets" position="attributes">
+                <attribute name="groups">fieldservice.group_fsm_user_own</attribute>
+                <attribute
+                    name="context"
+                >{'default_partner_id': id, 'default_fsm_location_id': service_location_id}</attribute>
+            </button>
+        </field>
+    </record>


This seems solved.

anusriNPS · 2024-09-25T15:54:49Z

action_view_helpdesk_ticket function is overridden by replacing context when both groups "helpdesk_mgmt.group_helpdesk_user_own" and "fieldservice.group_fsm_user_own" are available

Functionality for button in 14 and 16 versions:

Odoo 14:

Helpdesk - Manager, Fieldservice - Manager - Has context with default_location_id, default_partner_id
Helpdesk - User, Fieldservice - Disable - Button is visible but context has search_default_open, default_partner_id
Helpdesk - disable, Fieldservice - User only - Button not visible context could not be checked

Odoo 16:

Helpdesk - Manager, Fieldservice - Manager - context contains default_location_id, default_partner_id
Helpdesk - User, Fieldservice - Disable - Button is visible but context has only search_default_open, default_partner_id
Helpdesk - disable, Fieldservice - User only - Button not visible context could not be checked

HekkiMelody

Code review, LGTM

PicchiSeba

Code review: LGTM

marcelsavegnago

LGTM

github-actions · 2025-12-28T12:30:50Z

There hasn't been any activity on this pull request in the past 4 months, so it has been marked as stale and it will be closed automatically if no further activity occurs in the next 30 days.
If you want this PR to never become stale, please ask a PSC member to apply the "no stale" label.

marcelsavegnago · 2025-12-29T13:17:15Z

@anusriNPS can you rebase and check errors ?

When trying to open a res_partner form with a user who doesn't have permission for read fieldservice data, this view causes an error cause it try to set attributes to a button that doesn't exist. Specifying groups_id fix this, extending the view only if the current user has permissions to see that button.

Currently translated at 100.0% (32 of 32 strings) Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt_fieldservice Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt_fieldservice/fr/

Currently translated at 100.0% (36 of 36 strings) Translation: helpdesk-14.0/helpdesk-14.0-helpdesk_mgmt_fieldservice Translate-URL: https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_fieldservice/it/

Currently translated at 100.0% (36 of 36 strings) Translation: helpdesk-14.0/helpdesk-14.0-helpdesk_mgmt_fieldservice Translate-URL: https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_fieldservice/es/

Currently translated at 100.0% (36 of 36 strings) Translation: helpdesk-14.0/helpdesk-14.0-helpdesk_mgmt_fieldservice Translate-URL: https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_fieldservice/pt_BR/

anusriNPS marked this pull request as draft July 22, 2024 08:36

anusriNPS force-pushed the 16.0-mig-helpdesk_mgmt_fieldservice branch 5 times, most recently from d0687ba to c8a33eb Compare July 23, 2024 09:55

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[17.0][MIG] helpdesk_mgmt_fieldservice #652

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marcelsavegnago and others added 17 commits January 5, 2026 09:40

[ADD] helpdesk_mgmt_fieldservice integration

1fd3d2c

Added translation using Weblate (Catalan)

d3127d4

Added translation using Weblate (French)

cf70aee

fixed xml id in fsm_location.py

e59443e

Added translation using Weblate (Spanish)

85a8cd3

Translated using Weblate (French)

8c84af5

Currently translated at 100.0% (32 of 32 strings) Translation: helpdesk-12.0/helpdesk-12.0-helpdesk_mgmt_fieldservice Translate-URL: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt_fieldservice/fr/

[IMP] helpdesk_mgmt_fieldservice: black, isort, prettier

3c0c866

[DCK] helpdesk_mgmt_fieldservice: Change the license from LGPL to AGPL.

9d4d0a5

Added translation using Weblate (Spanish (Argentina))

ca55f4a

Added translation using Weblate (Italian)

967ffbc

*: pylint fixes

9827b45

Translated using Weblate (Italian)

be11845

Currently translated at 100.0% (36 of 36 strings) Translation: helpdesk-14.0/helpdesk-14.0-helpdesk_mgmt_fieldservice Translate-URL: https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_fieldservice/it/

Translated using Weblate (Spanish)

ff8a0a5

Currently translated at 100.0% (36 of 36 strings) Translation: helpdesk-14.0/helpdesk-14.0-helpdesk_mgmt_fieldservice Translate-URL: https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_fieldservice/es/

[IMP] helpdesk_mgmt_fieldservice: pre-commit execution

49398ef

[MIG] helpdesk_mgmt_fieldservice: Migration to 16.0

f20f639

anusriNPS force-pushed the 16.0-mig-helpdesk_mgmt_fieldservice branch from eb47b55 to f20f639 Compare January 5, 2026 08:41

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[16.0] [MIG] helpdesk_mgmt_fieldservice: Migration to 16.0 #608

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[16.0] [MIG] helpdesk_mgmt_fieldservice: Migration to 16.0 #608

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anusriNPS commented Jul 22, 2024

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anusriNPS commented Sep 10, 2024

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anusriNPS commented Sep 25, 2024

Odoo 14:

Odoo 16:

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