A full-stack Student Support Ticket System designed to streamline communication between university students and support staff. This application allows students to report issues (IT, Facility, Academic), track their resolution status in real-time, and provides a secure, role-based environment for managing inquiries.
- User Registration: Secure sign-up flow for students with full name, email, and password.
- JWT Authentication: Implements OAuth2 with Password (Bearer) flow for secure session management.
- Password Hashing: Uses
bcryptandpasslibto encrypt user passwords before storage. - Auto-Logout: Frontend automatically handles expired tokens for security.
- Create Tickets: Simple interface to submit issues with specific categories (IT Support, Facility, Academic).
- Real-time Dashboard: Students can view all their active tickets in a centralized dashboard.
- Status Tracking: Color-coded badges (Open, In Progress, Resolved) provide instant visual status updates.
- Ticket Details: Dedicated view for deep-diving into ticket specifics, creation dates, and descriptions.
- Framework: FastAPI (Python) - High-performance, easy-to-learn web framework.
- Database: MongoDB Atlas - Cloud-hosted NoSQL database.
- ODM: Motor - Asynchronous Python driver for MongoDB.
- Security:
python-jose(JWT tokens) andpasslib(Hashing).
- Structure: Semantic HTML5.
- Styling: Bootstrap 5 & Custom CSS.
- Logic: Vanilla JavaScript (ES6 Modules) for API communication and DOM manipulation.
- Hosting: Netlify (Frontend) & Render (Backend).
| Login Page | Student Dashboard |
|---|---|
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| Create Ticket | Ticket Details |
|---|---|
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Follow these instructions to get a copy of the project up and running on your local machine for development and testing purposes.
- Python 3.10+
- MongoDB Account (or local instance)
- Git
git clone [https://github.com/codegallery-me/University-Help-Desk.git](https://github.com/codegallery-me/University-Help-Desk.git)
cd University-Help-Desk