Founder & Chief Technologist (CTO) @ Pivony
Building large-scale GenAI & NLP platforms that turn millions of customer interactions into revenue
- 🧭 Founder & Chief Technologist (CTO) at Pivony – AI-powered customer intelligence platform for enterprises
- 🧱 Architecting cloud-native, multi-tenant SaaS that ingests and analyzes tens of millions of customer feedback records (reviews, NPS, tickets, calls, chats)
- 🤖 Designing GenAI & LLM-powered systems (RAG, agents, workflow orchestration) with LangChain and Python for customer insight discovery and automation
- 💰 Built and deployed data products that drive multi-million USD incremental revenue and cost savings for telecom, banking, insurance and retail brands
- 📡 Background in computational social science and large-scale text mining (MIT Media Lab & Politecnico di Milano) – applying research methods to production systems
- 📜 20+ patent applications (11+ granted) around churn prediction, subscriber behavior modeling, and big data analytics in telecom
Languages & Paradigms
GenAI / LLM / NLP
- Retrieval-augmented generation (RAG), hybrid search, vector stores
- Topic discovery, clustering, semantic segmentation of large text corpora
- Sentiment / intent models, churn & propensity scoring, uplift modeling
- Agentic workflows for automated root-cause analysis and CX opportunity discovery
Data & Distributed Systems
Cloud & Platform Engineering
Web, APIs & Product
| Role | Focus & Impact |
|---|---|
| Founder & Chief Technologist (CTO) @ Pivony | Enterprise CX intelligence platform, multi-tenant SaaS, GenAI/NLP pipelines on tens of millions of feedback records |
| ML / Data Products | Designed and shipped decisioning systems with multi-million USD revenue & cost impact (conversion uplift, churn reduction, contact deflection) |
| PhD Researcher (Computational Social Science) | Large-scale text mining of political and social data; topic discovery, stance detection, network analysis |
| Data Science & Digital Marketing Solutions Expert @ Vodafone | Big data personalization and campaign engines processing billions of events, driving measurable incremental revenue |
- GenAI for enterprise workflows (tool-using agents, orchestration, evaluation)
- Computational social science, opinion dynamics, and behavioral modeling
- Bridging research-grade methodology with production-grade systems
current_focus:
building:
- "GenAI-augmented CX intelligence platform at Pivony"
- "LLM-based insight discovery, summarization and prioritization for CX teams"
scaling:
- "Event-driven data pipelines processing millions of customer events per day"
exploring:
- "Agentic architectures, evaluation frameworks, and LLM ops for production use"
mentoring:
- "Engineers who want to grow from IC roles into technical leadership"