A collection of IT case studies solving network, hardware, cloud, software, security, and troubleshooting issues.
End-user issues with desktop or cloud apps
Network, Wi-Fi, VPN, DNS, or IP issues
OS-level issues, user accounts, policies
Physical device troubleshooting
Account management or cloud apps
Account lockouts, MFA, encryption, permissions
Tasks automated with PowerShell or Python
Soft skills, ticket handling, documentation