A Claude Code skill that helps you build custom customer support automation for your company.
This is a meta-skill that guides you through creating your own customer support automation system. Instead of manually handling tickets, you'll have an AI assistant that can:
- Automatically triage all open support tickets by urgency
- Gather customer context from multiple platforms (support, billing, database)
- Draft responses using templates tailored to your scenarios
- Execute common operations (refunds, cancellations, etc.) via scripts
- Suggest the most important ticket to handle first (just say "yes" to start)
The skill walks you through:
- Discovery - Understanding your support stack (Zendesk? Stripe? Database?)
- Planning - Mapping out the scripts you'll need for your platforms
- Building - Creating TypeScript scripts that interact with your APIs
- Templates - Generating response templates for common scenarios
- Workflow - Setting up an automated triage and response workflow
- Testing - Validating everything works before production use
By the end, you'll have:
- ✅ Working scripts for your support platform (list tickets, reply, close, etc.)
- ✅ Billing operations (search customers, refunds, cancellations)
- ✅ Database queries (read-only customer lookups)
- ✅ Response templates for your common support scenarios
- ✅ Automated triage that suggests the most urgent ticket to handle
- ✅ Complete documentation for your team
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Add the marketplace:
claude plugin marketplace add nbashaw/claude-cs
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Install the skill:
claude plugin install customer-support-builder
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Use it in any repository:
cd /path/to/your/company/repo claude /customer-support-builder
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Clone this repository:
cd ~/.claude/skills git clone https://github.com/nbashaw/claude-cs
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Invoke the skill in Claude Code:
/customer-support-builder
Before starting, you'll need:
- Claude Code CLI installed and configured
- API credentials for your support/billing platforms
- Access to your company's git repository
- (Optional) Database access for customer lookups
Here's what a typical support automation looks like:
support-automation/
├── config.ts # Environment loading
├── scripts/
│ ├── check-setup.ts # Validate setup
│ ├── list-open-tickets.ts # Fetch all tickets
│ ├── get-ticket.ts # Get ticket details
│ ├── reply-to-ticket.ts # Send responses
│ ├── close-ticket.ts # Close tickets
│ ├── get-customer-context.ts # Unified customer view
│ ├── search-billing.ts # Look up billing info
│ ├── issue-refund.ts # Process refunds
│ └── cancel-subscription.ts # Cancel subscriptions
└── references/
└── common-responses/
├── refund-approved.md
├── bug-report.md
├── feature-request.md
└── ...
# Invoke your support skill
/support
# Claude automatically:
# 1. Lists ALL open tickets (with pagination)
# 2. Triages by urgency (🚨 Critical, ⚠️ High, 📋 Medium, 📧 Low)
# 3. Suggests: "The most urgent ticket is #12345 (customer charged twice).
# Should I start with this one?"
# You say: "yes"
# 4. Fetches full ticket details
# 5. Gathers customer context (billing status, subscription, history)
# 6. Drafts a response using your templates
# 7. Shows you the draft and asks for approval
# 8. Sends the reply after you approve
# 9. Closes the ticket if resolved
# 10. Moves to the next urgent ticketThis skill can help you integrate with:
- Zendesk
- Intercom
- HelpScout
- Freshdesk
- Front
- Linear
- Any platform with an API
- Stripe
- Chargebee
- Paddle
- Braintree
- Any payment processor with an API
- PostgreSQL
- MySQL
- MongoDB
- Any SQL database
- Analytics (Mixpanel, Amplitude)
- Feature flags (LaunchDarkly)
- Email services (SendGrid, Postmark)
The Lex support automation was built using this approach:
- 15 scripts for HelpScout, Stripe, and PostgreSQL
- 6 response templates for common scenarios
- Automatic triage with keyword detection
- Unified customer context across all platforms
- Handles ~80% of support tasks with "yes/no" approvals
The skill automatically lists and triages all tickets. You don't waste time scanning - it tells you what's most important.
The skill recommends actions but always requires your approval. It's an assistant, not autopilot.
Always gathers full customer context (billing, usage, history) before drafting a response.
Provides response templates but personalizes them based on the specific situation.
- Requires explicit approval before sending anything
- Uses read-only database connections
- Never commits credentials to git
- Validates setup before use
- Startups handling 10-100 support tickets/day
- Teams wanting to standardize support responses
- Solo founders doing support while building
- Companies with complex support workflows across multiple platforms
- Enterprise with dedicated support software (though could still help!)
- Teams with no API access to their platforms
- Complete beginners (need basic familiarity with APIs and CLIs)
Q: How long does this take? A: 30-60 minutes for a basic setup with core scripts and templates. You can expand over time.
Q: Do I need to be technical? A: You need API access and ability to run scripts. The skill does the coding for you.
Q: Can I customize it later? A: Absolutely! Add scripts, templates, and workflow steps as you identify repetitive tasks.
Q: Will this work with my platform? A: If your platform has an API, yes! The skill adapts to your specific stack.
Q: Is this safe? A: Yes - it always requires your approval before sending messages or making changes.
Q: Can my team use this? A: Yes! Once built, anyone on your team with API access can use the automation.
- Auto-triage tickets by keywords and customer history
- One-click refunds with automatic email response
- Gather full customer context before replying
- Apply discount codes for billing issues
- Query database for troubleshooting
- Close multiple resolved tickets at once
- Search billing history across tickets
- Generate reports on common issues
Have ideas for improving this skill? Found a bug? PRs welcome!
MIT
Created by Nathan Baschez for the Claude Code community.
Inspired by real-world support automation at Lex.
Ready to automate your support workflow? Install the skill and invoke /customer-support-builder to get started!
