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[IMP] website_sale: fine-tunes sale order rating mail template #4901

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[IMP] website_sale: fine-tunes sale order rating mail template #4901

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969f1b1
[IMP] website_sale: automatic rating request
csan-odoo Oct 29, 2025
f3fe33c
[IMP] website_sale: fine-tunes sale order rating mail template
Brieuc-brd Dec 3, 2025
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8 changes: 8 additions & 0 deletions addons/website_sale/data/ir_cron_data.xml
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Expand Up @@ -10,4 +10,12 @@
<field name="state">code</field>
</record>

<record id="ir_cron_send_order_rating_emails" model="ir.cron">
<field name="name">eCommerce: send order rating request emails</field>
<field name="interval_number">1</field>
<field name="interval_type">days</field>
<field name="model_id" ref="sale.model_sale_order"/>
<field name="code">model._cron_send_order_rating_emails()</field>
<field name="state">code</field>
</record>
</odoo>
66 changes: 66 additions & 0 deletions addons/website_sale/data/mail_template_data.xml
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Expand Up @@ -210,5 +210,71 @@
</field>
<field name="auto_delete" eval="False"/>
</record>
<record id="mail_template_sale_order_rating" model="mail.template">
<field name="name">Ecommerce: Order Rating Request</field>
<field name="model_id" ref="sale.model_sale_order"/>
<field name="subject">Review your recent order!</field>
<field name="email_from">{{ (object.user_id.email_formatted or object.company_id.email_formatted or user.email_formatted) }}</field>
<field name="partner_to" eval="False"/>
<field name="use_default_to" eval="True"/>
<field name="description">Sent to customers to request feedback on their order</field>
<field name="email_layout_xmlid">mail.mail_notification_light</field>
<field name="body_html" type="html">
<div style="margin: 0px; padding: 0px;">
<t t-set="secondary_color" t-value="object.company_id.email_secondary_color or '#875A7B'"/>
<t t-set="primary_color" t-value="object.company_id.email_primary_color or '#FFFFFF'"/>
<t
t-if="'website_id' in object and object.website_id"
t-set="logo_src"
t-value="object.website_id.image_url(object.website_id, 'logo')"
/>
<t t-else="" t-set="logo_src" t-valuef="/logo.png?company=#{object.company_id.id}"/>
<img t-att-src="logo_src" style="display: block; height: 50px; margin: 0 0 16px;" alt="Logo"/>
<p style="margin: 0 0 12px; padding: 0px; line-height: 18px; font-size: 14px;">
Hello <t t-out="object.partner_id.display_name"/>,
<br/><br/>
Take a minute to rate your order!
<br/>
<t t-if="not is_html_empty(object.user_id.signature)">
<div style="font-size: 14px; margin: 0 0 16px;"><t t-out="object.user_id.signature"/></div>
</t>
<br/>
<t t-foreach="object.order_line.filtered(lambda l: l._is_sellable())" t-as="line">
<t t-set="product" t-value="line.product_id"/>
<table width="100%" t-attf-style="font-size: 14px; border-collapse: collapse; margin-bottom: 10px; max-width: 590px; {{not line_last and 'border-bottom: 1px solid #dee2e6;'}}">
<tr>
<td style="width: 84px; padding: 10px 10px 10px 0; vertical-align: top;">
<img
t-attf-src="/web/image/product.product/{{ product.id }}/image_128"
t-attf-style="width: 64px; height: {{object.website_id and object.website_id._get_product_image_ratio_height() or '64px'}}; object-fit: cover; object-position: center;"
alt="Product image"
/>
</td>
<td style="padding: 10px 10px 10px 0;">
<div>
<h3 t-attf-style="font-size: 14px; margin-bottom: {{line.product_id.product_template_attribute_value_ids and '6px' or '0'}};">
<strong t-attf-style="color: {{secondary_color}};" t-out="product.name"/>
</h3>
</div>
<div>
<span t-if="line.product_id.product_template_attribute_value_ids" style="color: #6c757d;">
<t t-out="', '.join(line.product_id.product_template_attribute_value_ids.mapped('name'))" />
</span>
</div>
</td>
<td style="padding: 10px 0; text-align: right;">
<a t-att-href="product.website_absolute_url + '#o_product_page_reviews'" t-attf-style="border-radius: 5px; background-color: {{secondary_color}}; padding: 8px 16px 8px 16px; color: {{primary_color}}; text-decoration: none; font-size:13px; white-space: nowrap;" target="_blank">
Review Now
</a>
</td>
</tr>
</table>
</t>
</p>
</div>
</field>
<field name="report_template_ids" eval="[]"/>
<field name="auto_delete" eval="True"/>
</record>
</data>
</odoo>
18 changes: 18 additions & 0 deletions addons/website_sale/models/res_config_settings.py
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Expand Up @@ -67,6 +67,21 @@ class ResConfigSettings(models.TransientModel):
confirmation_email_template_id = fields.Many2one(
related='website_id.confirmation_email_template_id', readonly=False
)
send_order_rating_emails = fields.Boolean(
string="Request ratings",
config_parameter='website_sale.send_order_rating_emails',
)
rating_email_days = fields.Integer(
string="Days After Order to Send Rating Email",
default=5,
config_parameter='website_sale.rating_email_days',
)
rating_email_template_id = fields.Many2one(
string="Email",
comodel_name='mail.template',
default=lambda self: self.env.ref('website_sale.mail_template_sale_order_rating', raise_if_not_found=False),
config_parameter='website_sale.rating_email_template_id',
)

# Additional settings
account_on_checkout = fields.Selection(
Expand Down Expand Up @@ -120,6 +135,9 @@ def set_values(self):
)
):
website._populate_product_feeds()
view = self.env['ir.ui.view'].search([('key', '=', 'website_sale.product_comment')], limit=1)
if view and self.send_order_rating_emails:
view.active = True

# === ACTION METHODS === #

Expand Down
38 changes: 37 additions & 1 deletion addons/website_sale/models/sale_order.py
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@@ -1,7 +1,7 @@
# Part of Odoo. See LICENSE file for full copyright and licensing details.

import random
from datetime import datetime
from datetime import datetime, timedelta

from dateutil.relativedelta import relativedelta

Expand Down Expand Up @@ -46,6 +46,7 @@ class SaleOrder(models.Model):
is_abandoned_cart = fields.Boolean(
string="Abandoned Cart", compute='_compute_abandoned_cart', search='_search_abandoned_cart',
)
rating_email_sent = fields.Boolean(string="Rating email already sent")

#=== COMPUTE METHODS ===#

Expand Down Expand Up @@ -846,6 +847,41 @@ def _get_delivery_methods(self):
*self.env['delivery.carrier']._check_company_domain(self.company_id),
]).filtered(lambda carrier: carrier._is_available_for_order(self))

@api.model
def _cron_send_order_rating_emails(self):
"""Send rating request emails to customers a few days after order."""
send_order_rating_emails = self.env['ir.config_parameter'].sudo().get_bool('website_sale.send_order_rating_emails')
if not send_order_rating_emails:
return

days = max(0, self.env['ir.config_parameter'].sudo().get_int('website_sale.rating_email_days'))
date_limit = fields.Datetime.now() - timedelta(days=days)
rating_orders = self.search([
('state', '=', 'sale'),
('date_order', '>=', date_limit.replace(hour=0, minute=0, second=0)),
('date_order', '<=', date_limit.replace(hour=23, minute=59, second=59)),
('website_id', '!=', False),
('rating_email_sent', '=', False),
])

for order in rating_orders:
mail_template = order._get_rating_request_template()
if mail_template:
mail_template.send_mail(order.id)
order.rating_email_sent = True

def _get_rating_request_template(self):
self.ensure_one()

rating_email_template_id = self.env['ir.config_parameter'].sudo().get_int(
'website_sale.rating_email_template_id'
)
rating_email_template = self.env['mail.template'].browse(rating_email_template_id).exists()
if rating_email_template:
return rating_email_template

return self.env.ref('website_sale.mail_template_sale_order_rating', raise_if_not_found=False)

#=== TOOLING ===#

def _is_anonymous_cart(self):
Expand Down
13 changes: 13 additions & 0 deletions addons/website_sale/views/res_config_settings_views.xml
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Expand Up @@ -216,6 +216,19 @@
<button type="object" name="action_open_abandoned_cart_mail_template" string="Customize Abandoned Email Template" class="btn-link" icon="oi-arrow-right"/>
</div>
</setting>
<setting
id="send_order_rating_emails_setting"
help="Send a rating request for each order"
>
<field name="send_order_rating_emails"/>
<div invisible="not send_order_rating_emails" class="mt-1">
Send <field name="rating_email_days" class="oe_inline" /> days after order confirmation
</div>
<div invisible="not send_order_rating_emails" class="mt-2">
<label for="rating_email_template_id" class="o_light_label me-2"/>
<field name="rating_email_template_id" class="oe_inline"/>
</div>
</setting>
<setting string="Orders Assignment" help="Assignment of online orders">
<div class="content-group">
<div class="row mt16">
Expand Down